Refund policy

RETURN FOR REFUND OR EXCHANGE 

Given the nature of our products and the USDA Organic Certification, all returned (used or unused) products are not able to be returned to inventory and therefore can not be resold.

Despite this, your satisfaction is important to us and therefore Rise Oil Company offers a 30-day satisfaction guarantee on all regularly priced items (all sale products or those in an order made using a coupon or promo code, including those for a free product, are not eligible for return or refund). If you are unsatisfied with your regularly priced purchase from riseoilcompany.com for any reason within 30 days of your original purchase date, you may return the product with the unused portion of your purchase for a refund of the purchase price less the original shipping fees (if paid) and a 10% processing and handling "restocking" fee.  

We do not currently offer exchanges. In the case of an exchange, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying processing and handling error (i.e. the wrong item was sent to you). Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout unless your new order qualifies for free shipping. 

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges. We regret that, unless a shipping error was made by Rise Oil Company, we are unable to refund your original shipping costs, if applicable. Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping, or a lost shipment. For more information on claims related to damaged or lost shipments please review our Shipping Policy.  

SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS

To return your product, email ordersupport@riseoilcompany.com.  Include order number as well as reason for return. A member of our customer service team will provide you return instructions within 1-2 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise in order for us to process your return.

Package your return item in the product's box and original packaging (if available).  Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.

TIMING OF RETURNS

If you process your return within 30 days from the date of purchase and we receive your item, we will refund your original form of payment minus original shipping cost plus a 10% processing and handling fee. However, if more than 30 days have passed since your original purchase date, refunds are allowed only in the sole and absolute discretion of Rise Oil Company. You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment.

Please note that your financial institution may take longer to reflect the transaction. If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we encourage you to contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

UPDATES TO POLICY

This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer. Last Updated: August 1, 2023.